We understand that purchasing solar gadgets is an investment. Our return policy is designed to protect your investment while maintaining the integrity of our electronic inventory.
A. 7-Day Inspection Period
You may request a return or exchange within 7 days of delivery if:
- Technical Malfunction: The gadget fails to power on or operate according to its core specifications upon arrival.
- Damaged in Transit: The item arrives with physical damage (must be reported within 24 hours of receipt).
- Incorrect Item: The model or specifications received do not match your order.
B. Eligibility Conditions
- The item must be in its original packaging, including the box, internal cushioning, manuals, and all included accessories (cables, remotes, etc.).
- The product must not show signs of physical tampering, unauthorized repairs, or water damage caused by the user.
C. The Return Process
- Technical Support Check: Contact
tech@shamsitech.storeor our WhatsApp line. Our engineers may attempt to resolve the issue remotely first. - Approval: If the issue is a defect, we will authorize the return and arrange a courier pickup.
- Inspection: Once the gadget reaches our lab, we conduct a technical audit to confirm the fault.
D. Refunds & Replacements
- Replacements: If the item is defective, we provide a brand-new replacement at no extra cost.
- Refunds (COD/Bank Transfer): If a replacement is unavailable, we offer a full refund via your preferred method (Bank Transfer, JazzCash, EasyPaisa) within 10–14 business days post-inspection.
- Change of Mind: For non-defective electronic items that have been opened, a 15% restocking fee may apply, or we may offer Store Credit instead of a cash refund.